A routine review matches your rule.
Enstap publishes the reply under the rule you set.
“Friendly team. Everything ran on time.”
For UK businesses with reviews to answer
Answer every review, everywhere your customers leave them, without writing every reply.
Enstap drafts each reply in your voice, publishes the routine ones under rules you set, and holds anything sensitive for a person.
From £50 per connection a month or from £500 a year. One location or one app.
Start 7-day trial
Try the demo (no account) From £50 per connection a month after the trial · card required · cancel any time
Works with Google Business Profile, Apple App Store and Google Play. More sources on the way.
Nothing publishes without a rule you wrote or a click you made.
Three reviews. Three routes.
Example data“Friendly team. Everything ran on time.”Published automatically
Matched your rule: routine praise.
Thank you for your review. We’re glad the team looked after you.
“Useful app, but finding saved items takes a while.”Needs your approvalPublished by your approval
Matched your rule: product suggestions.
Draft in your voicePublished example reply
Thank you for the feedback. We’ll share your suggestion about saved items with the product team.
Waiting for your decision. No reply has been published.
Published by your approval. The reply and decision are recorded in the example activity log.
“I think someone else can access my account.”Escalated to a person
Matched your rule: account security.
Held for Jordan, the security lead. No draft is published.
No rule match? Enstap escalates.
Your rules, your decisions
You decide what publishes. Enstap does the writing.
A decision needs your judgement.
The drafted reply waits for a person to approve it.
“Useful app. Saved items could be easier to find.”
A sensitive review reaches its owner.
Enstap holds the case. No draft is published.
“I think someone else can access my account.”
Set up once per brand
Then work through what needs you.
Every connection inherits your brand’s voice and rules. Override them for a connection when needed.
- 01
Connect your sources
Choose the locations and apps you want Enstap to manage.
- 02
Set your voice
Describe how replies should sound under your business’s name.
- 03
Set your rules
Choose routine replies, approval cases and named escalation owners.
- 04
Approve what needs you
Review drafts while routine replies follow the rules you set.
Setup is four steps in the order above. How long it takes depends on how many connections you authorise and how much you change the starter rules.
See the setup and approval demo →Locations and apps
One workspace across your sources.
Google Business Profile
Location reviews. Publish business replies under your rules.
Capabilities and permissions →Apple App Store
Reviews by territory and version. Publish developer replies under your rules.
Capabilities and permissions →Google Play
Reviews by version. Publish developer replies under your rules.
Capabilities and permissions →Planned sources
Facebook, Instagram and X are in development and testing. They are not available yet and are not included in a connection today. Each will be listed here once it is live.
Social Inbox Coming soon — Facebook Page and Instagram professional-account messages, comments, mentions and tags, handled in one place by your team. See what Social Inbox will do →
Themes into issues
Give recurring feedback an owner.
Enstap groups reviews into themes across connections. Turn a recurring complaint into an issue, then assign it to the team or location that owns it.
Explore themes, issues and the audit record →Themes become owned work.
Example dataRecurring theme
Login failures after Android 4.2
31 example reviews across two example connections.
- Issue
- Investigate login after the update
- Owner
- UnassignedJordan · App team
- Status
- OpenAssigned
- Theme grouped across connections.
- Issue created. Choose the team that owns it.
- Theme grouped across connections.
- Issue created from the recurring theme.
- You assigned Jordan from the app team.
Built around the business you run
Start with rules for your sector.
Dental
Clinical, privacy and safety concerns go to a person.
See the starter rules →Automotive
Vehicle safety, damage and insurance disputes go to a person.
See the starter rules →Hospitality
Food safety, allergy and illness reports go to a person.
See the starter rules →Fitness and leisure
Injury and safeguarding concerns go to a person.
See the starter rules →Retail
Product safety, fraud and privacy concerns go to a person.
See the starter rules →Consumer apps
Security, privacy and payment concerns go to a person.
See the starter rules →Priced by connection
From £50 per connection a month.
Or from £500 per connection a year. Two months free.
A connection is one location or one app.
7-day free trial on up to 2 connections. A payment card is required to start the trial. The card is not charged until the trial ends.
You choose monthly or annual billing before you activate a connection, and the seven days start at activation. When they end, the card is charged for the cycle you chose, at your per-connection rate — £50 for the month or £500 for the year at the standard rate — unless you cancel first.
See pricing and billing details →Control you can check.
- Nothing publishes without a rule you wrote or a click you made.
- The fail-safe is escalation. No rule match, unclear review, unsupported language or degraded connection goes to a person.
- Every action appears in an audit record you can export.
- Disconnect in one step. Access ends immediately.
Start with one connection
Connect one source and read your first drafted replies before anything publishes.
Set your voice and rules before enabling publication.
Start 7-day trial
From £50 per connection a month after the trial · card required · cancel any time