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Terms
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Operating entity
Enstap is operated from 118 Sydenham Road, Sydenham, London, SE26 5JX. The operating entity is named in the Privacy notice.
Product and your control
Authorise only connections you have permission to manage. Set your voice and rules and name an escalation owner. Nothing publishes without a rule you wrote or a click you made. No match, unclear review, unsupported language or degraded connection escalates.
Price and trial
The standard rate is £50 per connection per month, or £500 per connection per year (two months free). Prices in GBP. That rate covers ordinary small-business use. A larger organisation whose scale or dedicated support needs go beyond it may be quoted a higher per-connection rate before any connection is activated, and its monthly and annual charges are then calculated from the rate quoted. No existing rate changes without a new quote you accept.
7-day free trial on up to 2 connections. A payment card is required to start the trial. The card is not charged until the trial ends.
You choose monthly or annual billing before you activate a connection, and the seven days start at activation. When they end, the card is charged for the cycle you chose, at your per-connection rate — £50 for the month or £500 for the year at the standard rate — unless you cancel first.
Billing by Stripe.
Prices include VAT. £50 and £500 are the totals you pay, with nothing added at checkout.
Cancel a connection yourself in your Enstap account at app.enstap.com. You do not need to contact support to cancel.
There is no notice period. By default the cancellation takes effect at the end of the monthly or annual period you have already paid for: the connection keeps working until that date and then does not renew, and the part-period already paid for is not automatically refunded. You can reverse a scheduled cancellation at any point before it takes effect, or ask us to remove the connection immediately instead, in which case monitoring and future billing stop at once and the unused time is not automatically refunded.
Each connection has its own billing period. A connection you add mid-cycle starts its own full monthly or annual period with its own renewal date, rather than being aligned or pro-rated to a connection you already have, and your first eligible connection may start with the seven-day trial instead of an immediate charge. A connection you remove stays active until its own paid period ends and then does not renew, or you can have it removed immediately; in neither case is unused paid time automatically refunded. Your other connections keep their own paid periods and renewal dates.
No setup fee. No minimum term beyond the billing period chosen.
Connected social accounts
Connect only accounts you are authorised to manage, and keep to the platform's own terms and messaging rules when you use Enstap with them.
What Enstap can read and send through a connected account depends on that platform. Availability can change or stop when a permission is withdrawn, expires or is changed by the platform, and Enstap cannot guarantee that every message, comment, mention or tag is made available to it.
You are responsible for the responses you or your team approve and send. Enstap may suspend or disconnect an integration where that is needed for security or to comply with a platform's requirements.
Starting a trial
You create your account at app.enstap.com, then choose monthly or annual billing and add a card when you activate your first connection. The seven days start at that activation.
Managing 5 or more locations, apps, business profiles or social accounts? Check Enterprise eligibility and request a demo at enstap.com/enterprise.
Support
Contact support@enstap.com.
Support is by email. We respond within five working days.