Industries
Rules that recognise your business’s risks.
Works with Google Business Profile, Apple App Store and Google Play. More sources on the way.
Start with industry safeguards. Decide which routine replies you authorise, which need approval and who receives sensitive cases.
Dental
Dental practices handling patient feedback across locations.
Starter safeguards
- Route clinical, privacy and safety concerns to human review.
- Do not confirm patient status or treatment details.
- No match, unclear review, unsupported language or degraded connection: escalate to your named owner.
The first two safeguards match the public industry catalogue. The third is Enstap’s fail-safe default.
“The treatment left me in pain.”Escalated to a person
Held for the responsible dental team lead. No draft is published.
Build dental rules →Automotive
Garages, dealerships and service centres answering customer reviews.
Starter safeguards
- Escalate vehicle safety, damage and insurance disputes.
- Do not admit liability for vehicle safety or damage.
- No match, unclear review, unsupported language or degraded connection: escalate to your named owner.
The first two safeguards match the public industry catalogue. The third is Enstap’s fail-safe default.
“My vehicle was damaged during the repair.”Escalated to a person
Held for the responsible automotive team lead. No draft is published.
Build automotive rules →Hospitality
Restaurants and hospitality teams handling diner and guest feedback.
Starter safeguards
- Escalate food safety, allergy and illness reports.
- Do not dispute medical symptoms publicly.
- No match, unclear review, unsupported language or degraded connection: escalate to your named owner.
The first two safeguards match the public industry catalogue. The third is Enstap’s fail-safe default.
“I had an allergic reaction after eating here.”Escalated to a person
Held for the responsible hospitality team lead. No draft is published.
Build hospitality rules →Fitness and leisure
Gyms and leisure teams handling member feedback.
Starter safeguards
- Escalate injury and safeguarding concerns.
- Do not give medical advice.
- No match, unclear review, unsupported language or degraded connection: escalate to your named owner.
The first two safeguards match the public industry catalogue. The third is Enstap’s fail-safe default.
“I was injured during a session.”Escalated to a person
Held for the responsible fitness and leisure team lead. No draft is published.
Build fitness and leisure rules →Retail
Retailers handling store, product and order feedback.
Starter safeguards
- Escalate product safety, fraud and privacy concerns.
- Do not expose order or payment details.
- No match, unclear review, unsupported language or degraded connection: escalate to your named owner.
The first two safeguards match the public industry catalogue. The third is Enstap’s fail-safe default.
“The product overheated and burned my hand.”Escalated to a person
Held for the responsible retail team lead. No draft is published.
Build retail rules →Consumer apps
Consumer-app teams handling feedback on iOS and Android.
Starter safeguards
- Escalate security, privacy and payment concerns.
- Do not expose account or device information.
- No match, unclear review, unsupported language or degraded connection: escalate to your named owner.
The first two safeguards match the public industry catalogue. The third is Enstap’s fail-safe default.
“Someone else can access my account.”Escalated to a person
Held for the responsible consumer apps team lead. No draft is published.
Build consumer apps rules →Priced by connection
From £50 per connection a month.
Or from £500 per connection a year. Two months free.
A connection is one location or one app.
7-day free trial on up to 2 connections. A payment card is required to start the trial. The card is not charged until the trial ends.
You choose monthly or annual billing before you activate a connection, and the seven days start at activation. When they end, the card is charged for the cycle you chose, at your per-connection rate — £50 for the month or £500 for the year at the standard rate — unless you cancel first.
See pricing and billing details →