Support
Tell us where you need help.
Support is by email. We respond within five working days.
Include the affected page or connection and what happened. Do not send credentials, payment details or private customer records.
Sign in to your workspace →Common questions
What is a connection?
One business location or one app. An iOS app and an Android app count separately.
Why was my review escalated?
Sensitive cases go to a person. No match, unclear reviews, unsupported language and degraded connections also escalate. Nothing is published while held.
Can I change a drafted reply?
Edit the wording and check the facts before approving. Private context is not public reply text.
Can a location use different rules?
Brand Voice and Review Handling Policy are inherited per connection. Override them for a location or app when needed.
What happens when I disconnect?
Source access ends immediately. Existing public replies remain on that platform. Contact support separately about data deletion.
Security reports
Use support@enstap.com. There is no separate security mailbox.